MEDDYGFA TEIFI SURGERY

Surgery Times

Telephone: 01559 362221

OPEN SURGERY: Patients are seen on a first come first seen bases.

APPOINTMENT SURGERY: Each doctor has occasional appointment sessions. Appointments are available from reception.

HOME VISITS: These are for people too ill or disable to attend the surgery. If possible, please request a visit before 10am, before the doctor begins his rounds. Be prepared to give our staff some idea of your symptoms so that we can judge the urgency of each call while planning the round.

CALLS OUTSIDE SURGERY HOURS: Telephone the surgery number (01559 362221).
We use the GP Co-op Teifidoc between the hours of 6.30pm-8am. At other times when the surgery is closed we share an out-of-hours rota with Llynyfran Surgery.

TELEPHONE QUERIES: Any non-urgent telephone calls to the surgery should be made in the afternoon when the receptionist will have more time to deal with your query.

TEST RESULTS: You are required to telephone the surgery for your results. Please telephone after 2pm, as all results have to be assessed by the doctors. The receptionist will confirm results to patients or indicate if there is a need to see a doctor.

TRAVEL VACCINATIONS: Please telephone the surgery to discuss travel vaccinations, if possible, at least 8 weeks before departure. Some vaccinations are not covered by the NHS and you may be asked to pay a fee. A list of these is available at reception.

THE PRACTICE TEAM
Practice Manager - Mrs Myra Clark
Her job is to manage all aspects of running the practice and deal with any problems that arise on a day to day basis.
Practice Nursing Team
Our nursing team is led by Sister Neris Davies. The 2 practice nurses are available for dressings, immunisations, removal of stitches etc. They work to appointments only. We also employ 2 healthcare assistants to undertake phlebotomy, check blood pressure etc, and assist with clinics.
Receptionist/Administration Staff are here to help you. Please try to give them all the information they require.
It is a legal requirement that confidentiality of patient records is maintained by all staff.

ATTACHED STAFF
District Nurses provide nursing care to patients in their own home (01559 362996).
Health Visitors are involved with child health and health education (01559 362120).
Community Psychiatric Nurse provides help with mental health problems (01559 362875).

OTHER IN-HOUSE SERVICES
Citizens Advice Bureau. Weekly clinic.To make an appointment please telephone 01239 613707. You can also ask your nurse or doctor to refer you.
Ceredigion Access: An advisor is available alternate Monday afternoons for advice and help. Please telephone 01545 571888.

CLINICS
Antenatal Clinic - Tuesday 1.30pm-2.30pm.
Run by a Doctor and the midwives. Appointments are given, but you are welcome to come to the clinic anytime for reassurance.
Well Woman Clinic - Tuesday 3.30pm-5.30pm.
Held by Dr Katharine Gordon, this clinic is available to all women for general health check-ups and cervical smears. Appointment only.
Family Planning & HRT Clinic - Tuesday 5.30pm-6.30pm.
Held by Dr Katharine Gordon. A full range of service and follow-up is available. No appointment is necessary.
Asthma Clinic.
Run by Sister Neris Davies and Dr Jay. Patients will be invited to attend, but you can also telephone the surgery to book an appointment if required.
Diabetic Clinic.
Run by Dr Roberts and the diabetic sister. Please see the practice nurse to arrange an appointment. We see diabetics for regular review.
Well Baby Clinic - Thursday 1.30-3pm.
Held by Dr Jay and the Health Visitors. No appointment is necessary and children under five are welcome for development screening, immunisation and general advice. Please do not bring children to the clinic when they are ill.
Baby Clinic / Post Natal Support Group - Wednesday 1.30pm-3pm.
Run by the Health Visitors to promote parenting skills and to provide support for all mothers with children under 5. No appointment necessary.
Hypertension Clinic.
Run by the practice nurses. Patients will be invited to attend.
Rheumatoid Clinic.
Run by Dr Jones and Sister Neris Davies. Patients will be invited to attend.

NON-NHS EXAMINATIONS AND FORMS:
These are not covered by the NHS and you will be asked to pay a fee. A list of charges is available at reception.

COMPLAINTS
We hope you are happy with the standard of service we provide, but if you have any suggestions or complaints, please contact the practice manager. We have a practice complaints procedure which deals with complaints about the service we provide. A leaflet explaining the procedure is available from reception.

THE PRACTICE AREA

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